Contact Us

We're here to help with product questions, orders and delivery concerns. Email service@novlixxvip.com and include your order number whenever your question relates to a purchase.

Order support

Include your order number, the email used at checkout and a short description of what you need.

Product questions

Tell us the product name and what you would like to confirm—setup, use or care. Photographs can help when relevant.

Damaged or incorrect items

Include clear photos of the product, outer package and shipping label so our team can review the case efficiently.

Business enquiries

Use the subject line “Business enquiry” and include your company, website and the purpose of your message.

When to expect a reply

Our customer care team aims to reply within 1 business day. Complex delivery, payment or product cases may require additional review, and we will keep the conversation in the same email thread.

Please do not send passwords, full payment-card numbers or other highly sensitive information by email. MYTURONU will never ask for your account password.

Business information

Yancheng Xiaohongniang Culture Technology Co., Ltd.
Brand: MYTURONU
Store: myturonu.com
Customer care: service@novlixxvip.com